NILOACCESSCITY – Refund and Returns Policy

Effective Date: February 20, 2025

At NILOACCESSCITY, we take pride in offering luxury accessories, watches, and handbags of the highest quality. If you are not satisfied, we offer returns under the following guidelines.

1. Return Eligibility

✅ Return Window – Returns must be requested within 14 days of receiving your order.
✅ Item Condition – Products must be unused, with original tags and packaging.
✅ Proof of Purchase – A valid receipt or order confirmation is required.

⛔ Non-Returnable Items:

  • Personalized or engraved jewelry and watches.
  • Luxury handbags that show wear or have missing accessories (e.g., dust bags, authentication cards).

2. Refund Process

Once the returned item is inspected, refunds will be issued within 5-7 business days to:

💳 Original payment method
🎁 Store credit (for future purchases, optional)

🚨 Shipping fees & handling charges are non-refundable.

3. Exchanges

🔄 Replacing an Item
We accept exchanges for the same item in a different color or size (if available).

📦 Exchange Steps

  • Email info@niloaccesscity.com to request an exchange.
  • Return the item in original packaging.
  • The new item will be shipped once we receive the return.

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, report it within 24 hours for a replacement or refund.

📸 Please provide photos of the damage.

5. How to Return an Item

🚚 Return Steps

  • Request a return authorization via email.
  • Securely package the item with all original materials.
  • Ship the item to our return center (address provided upon request).

📍 For Refund Assistance: info@niloaccesscity.com | 📞 914-738-0185

For any inquiries regarding our Return Policy, please contact our customer service team: