Return Policy

Effective Date: January 2, 2025

At niloaccesscity.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy provides clear instructions and guidelines on how to return your items for a refund, exchange, or store credit.

By purchasing from niloaccesscity.com, you agree to the terms outlined in this Return Policy.

1. Eligibility for Returns

We accept returns on most items purchased from niloaccesscity.com under the following conditions:

  • The item must be returned within 30 days from the date of receipt.
  • The item must be unused, unwashed, and in the original condition with all tags and packaging intact.
  • Final Sale items, including discounted, clearance, or promotional items, gift cards, and personalized items, are not eligible for returns or exchanges unless they are defective or damaged.
  • Shoes and apparel should not show any signs of wear or use.

If the item is eligible for return, we will gladly provide a full refund, exchange, or store credit depending on your preference.

2. How to Initiate a Return

To begin the return process, please follow these steps:

Step 1: Contact Customer Service

Please contact our customer service team at info@niloaccesscity.com within 30 days of receiving your order. Provide your order number, the items you wish to return, and the reason for the return. Our team will respond promptly with return instructions.

Step 2: Prepare the Item for Return

Once your return request is approved, pack the item securely in its original packaging. Include any original tags, labels, and accessories that came with the item. We recommend using a shipping carrier that offers tracking and insurance to ensure the safe return of your items.

Step 3: Ship the Item Back

Ship the item to the return address provided by our customer service team. Please note that customers are responsible for paying the return shipping costs, except in the case of defective or damaged items.

3. Return Shipping Costs

Unless your item is defective, damaged, or there was an error with your order, return shipping fees are the responsibility of the customer. Shipping costs for the original order are non-refundable.

To ensure your return is processed quickly and without issues, we recommend using a shipping method that provides tracking information. niloaccesscity.com is not responsible for items lost in transit if the shipping method does not offer tracking.

4. Refunds and Exchanges

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria outlined above. If the return is approved, we will process your refund or exchange.

Refunds

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5-10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution.
  • The refund will exclude any shipping or handling fees unless the return was due to a defect or an error on our part.

Exchanges

  • If you wish to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. If the new item is priced higher than the original item, you will be charged the difference.
  • If the item is out of stock or discontinued, we will issue a refund to the original payment method.

Store Credit

  • If you prefer, you may choose to receive store credit instead of a refund. Store credit will be issued in the form of an e-gift card, which can be used for future purchases on niloaccesscity.com.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@niloaccesscity.com within 7 days of receiving the product. We will work to resolve the issue by offering a full refund, replacement, or exchange at no extra cost to you.

Please include a description of the issue and, if possible, photos of the damaged or defective item when you contact our customer service team.

6. Late or Missing Returns

If you have not received a refund after the processing time, please follow these steps:

  • Check your bank or credit card statement: Refunds can take several business days to appear, depending on your financial institution.
  • Contact Customer Service: If it has been more than 10 business days since we processed your return, please reach out to us at info@niloaccesscity.com. We will investigate the issue and ensure your return is properly processed.

7. International Returns

If you are returning items from outside the United States, please note the following:

  • International return shipping fees are the responsibility of the customer, and these fees are non-refundable.
  • Customs duties and taxes: International customers are responsible for any customs duties or taxes associated with the return process. These fees are not covered by niloaccesscity.com.

For any further questions regarding international returns, please contact us directly.

8. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards
  • Sale or clearance items
  • Items marked as “final sale”
  • Personalized or custom items
  • Hygiene-related products (e.g., socks, underwear)

9. Exceptions and Special Considerations

We understand that in some cases, special circumstances may arise. If you experience an issue with a return or have a unique situation, please contact us directly at info@niloaccesscity.com. We will do our best to accommodate your needs.

10. Contact Information

For any inquiries regarding our Return Policy, please contact our customer service team: