Shipping Policy

Effective Date: January 2, 2025

Welcome to niloaccesscity.com. We want to ensure that your shopping experience with us is as seamless as possible. Please read the following Shipping Policy carefully to understand how we handle the shipping process for your orders.

1. Shipping Overview

At niloaccesscity.com, we are committed to delivering your orders in a timely and efficient manner. Once you’ve placed an order, our team works to process and ship it as quickly as possible. We offer a variety of shipping methods to cater to your needs, ensuring that your products arrive in perfect condition.

2. Order Processing Time

  • Processing Time: After you place an order, we aim to process and ship it within 1–2 business days. Business days are Monday through Friday, excluding weekends and holidays.
  • Processing Delays: During peak times (e.g., holidays, special sales), processing may take longer than usual. If there are any significant delays, we will notify you as soon as possible.
  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with details about your purchase. Once shipped, you will also receive a shipping confirmation email with tracking information.

3. Shipping Methods

We offer several shipping options to meet your needs, including standard, expedited, and express shipping.

  • Standard Shipping: Delivered within 5–7 business days (within the United States). This is the most cost-effective option.
  • Expedited Shipping: Delivered within 3–5 business days. This shipping method ensures faster delivery but at a higher cost.
  • Express Shipping: Delivered within 1–2 business days for customers who need their orders quickly. Please note that express shipping costs will be higher than standard or expedited options.
  • International Shipping: We also offer international shipping to select countries. Please note that shipping times may vary based on the destination and customs processing.

4. Shipping Costs

Shipping costs depend on several factors, including the shipping method, the weight of your order, and the destination address. The cost will be calculated at checkout, and you will be able to review the total shipping charge before confirming your order.

  • Free Shipping: We offer free standard shipping on orders over a certain value (e.g., $50). This offer is available for domestic U.S. orders only.
  • International Orders: International shipping fees are calculated based on the destination and the weight of the order. Please note that additional customs duties and taxes may apply, and they are the responsibility of the customer.

5. Delivery Times

  • Domestic U.S. Orders: Delivery times will vary depending on your location and the shipping method you select. For standard shipping, delivery usually takes 5–7 business days, while expedited shipping takes 3–5 business days, and express shipping takes 1–2 business days.
  • International Orders: Delivery times for international orders vary depending on the destination country, shipping method, and customs processing. Typically, international deliveries can take anywhere from 7 to 21 business days.

Please note that delivery times are estimates and may be affected by factors such as weather, holidays, and customs delays.

6. Shipping Restrictions

  • Domestic Shipping: We currently ship to all 50 U.S. states, including Hawaii and Alaska.
  • International Shipping: We offer international shipping to select countries. If your country is not available during checkout, we are unable to process orders to that location at this time. Please check with our customer service team for more details on specific countries.
  • P.O. Boxes: We are unable to deliver to P.O. Boxes or APO/FPO addresses for certain carriers. Please provide a physical street address during checkout.
  • Restricted Items: Some items may not be eligible for shipping to certain countries or regions due to import restrictions. These items will be noted during checkout if applicable.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the respective carrier’s website.

Please note that tracking information may take up to 24 hours to update after shipment.

8. Shipping Issues

If you encounter any issues with shipping, please review the following:

  • Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is missing, please contact the carrier directly to file a claim.
  • Incorrect Shipping Address: If you provide an incorrect shipping address, we are not responsible for delays or misdeliveries. Please double-check your shipping address before submitting your order. If you realize that there is an error after placing the order, please contact us immediately so we can attempt to correct the address before shipping.
  • Shipping Delays: While we make every effort to ship your order as quickly as possible, we cannot be responsible for delays caused by factors outside of our control, such as weather, natural disasters, or carrier delays. In the case of a significant delay, we will notify you as soon as we are aware.

9. Customs, Duties, and Taxes

  • Customs Duties: For international orders, you are responsible for any customs duties, taxes, and other fees imposed by your country’s government. These charges are typically collected by the carrier upon delivery.
  • Customs Clearance: Customs clearance times can vary by country, and any delays in customs may affect your delivery time. Unfortunately, we do not have control over customs procedures.

10. Return to Sender / Unsuccessful Delivery

In the event that your package is returned to us due to an incorrect address, refusal, or failure to claim the package, we will contact you to resolve the issue. A re-shipping fee may apply, and we will issue a refund only if the package is returned to us in original, unused condition.

11. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer support team: